Jump Rope Fire Subscription and refund terms
These terms apply to the PRO plan of Jump Rope Fire (Android app and web version), offered by Jump Rope Fire (CNPJ 35.747.066/0001-24), São José do Rio Preto – SP, Brazil ("we"). They complement the Privacy policy. Using the app for free does not require a subscription.
1. What PRO is
PRO unlocks extra features: full Progress (comparisons, trend and step-by-step goal), the monthly report, exclusive scoreboard skins for the video and, when available, full history, a detailed report for each workout and CSV export. Features marked "coming soon" are not yet part of the subscription and may change. The free features (counting jumps, recording video, simple history, the weekly report and shareable stories) stay free.
2. Plans and prices
There is a monthly and a yearly plan. Reference prices: in Brazil, R$ 12.90 per month and R$ 89.90 per year; outside Brazil, US$ 3.99 per month and US$ 29.99 per year. The final price, currency and taxes are shown on the payment screen before you confirm (on Google Play, your store's price applies). The yearly plan by card or Google Play includes 7 free days, when offered: if you do not cancel before the free period ends, the first year is charged automatically.
3. Where and how you pay
- Google Play (Android app): billing, renewal, cancellation and refunds follow Google Play's rules and policy. Google processes the payment; we only receive the subscription confirmation (through RevenueCat).
- Web (web.jumpropefire.com), through Stripe, by card: a monthly or yearly subscription that renews automatically at the end of each period until you cancel.
- Web, through Stripe, by Pix (Brazilian reais only): a one-time payment, with no renewal. The yearly plan unlocks 12 months and the monthly one 30 days, counted from the payment confirmation; the QR Code is valid for 1 hour. To continue afterwards you must pay again.
- Stripe processes the payment on its own page. We do not receive or store your card data.
- Your account: PRO is tied to your account (you must sign in to subscribe) and works in the app and on the web. If more than one payment method is active (for example Google Play and a card on the web), PRO lasts until the latest date: periods from different methods do not add up, so avoid paying twice for the same period. Consecutive Pix passes do add up.
4. Renewal and cancellation
You can cancel at any time, with no penalty. When you cancel, renewal stops: PRO stays on until the end of the period already paid and then the account goes back to the free plan. If you cancel during the 7 free days, you are not charged. Pix does not renew, so there is nothing to cancel. If you prefer to end PRO before the paid period ends, request a pro-rata refund (section 5). Before yearly plans renew, we send a reminder by email.
- Google Play: Play Store > Payments & subscriptions > Subscriptions > Jump Rope Fire PRO.
- Web (card): Settings > Plan > Manage subscription (opens the Stripe portal, where you can also change your card and see invoices).
5. Refunds and right of withdrawal
Purchases made on the web (Stripe):
- Within 7 days: full refund. You may withdraw within 7 calendar days of the purchase (article 49 of the Brazilian Consumer Defense Code) and get back everything you paid, even if you have already used PRO. For the yearly plan with 7 free days, the 7-day period also runs from the first charge. If you live outside Brazil, this period is 14 days.
- After that: pro-rata refund. At any time you can ask for a refund of the period you have not used: we return the amount proportional to the days left in the paid period (monthly plan, yearly plan or Pix pass).
- How to ask: with the "Request a refund" button (Settings > Plan, on the web and in the app) or by email at [email protected], stating your account email. When we refund, we cancel the subscription and end PRO (or the corresponding period).
- Timing: we start the refund immediately after your request, through the same payment method. When the money shows up for you depends on processing by Stripe and your bank or card issuer (card: a reversal that may appear on the current or the next statement; Pix: a return to the originating account).
In case of a duplicate payment or an incorrect charge, we return the amount.
Purchases made on Google Play: refunds are decided and paid by Google, according to its refund policy. We can also help through the email above.
6. Failed payments
If a renewal fails (for example, a declined card), PRO stays on until the end of the period already paid, and Stripe or Google Play may retry the charge for a few days. Without payment, PRO ends and the account goes back to the free plan. Your workouts and data are not deleted.
7. Price and feature changes
We may change PRO prices and features. A new price only applies from the next renewal and we will notify you in advance (by email, in the app or through the store itself); if you disagree, cancel before the renewal.
8. Account, age and account deletion
To subscribe you need an account and must be 13 or older; people under 18 should only subscribe with the permission and payment of a parent or guardian. When you delete your account, PRO is lost: subscriptions made on the web are canceled automatically (with no automatic refund: if you want the pro-rata refund, ask before deleting the account, or afterwards by email), but Google Play subscriptions must be canceled by you on Play, before you delete the account.
9. Health
Jump Rope Fire is a training tool, not a medical device; calories and other numbers are estimates. If you have any doubt about your health, consult a professional before exercising.
10. Availability and changes to these terms
We do our best to keep the service running, but it may be unavailable because of maintenance or third-party failures. We may update these terms; the date at the top shows the latest revision and relevant changes will be announced. These terms do not limit consumer rights provided by law.
11. Governing law and venue
These terms are governed by Brazilian law, and the courts of the consumer's place of residence have jurisdiction. If you use the app outside Brazil, the mandatory consumer rights of your country still apply; the 14-day period in section 5 exists to meet them.
12. Contact
Jump Rope Fire (CNPJ 35.747.066/0001-24), São José do Rio Preto – SP, Brazil. Questions, cancellations and refund requests: [email protected].